Contact Us


+61 7 5661 3010



Monday: 10am – 5:30pm
Tuesday: 10am – 5:30pm
Wednesday: 10am – 5:30pm
Thursday: 10am – 7:00pm
Friday: 10am – 5:30pm
Saturday: 10am – 5:30pm
Sunday: 10am – 5:00pm

Refund Policy

Please note: We are not able to process refunds on site.

We do not offer refunds due to change of mind.

Once the session has started, we cannot offer a refund.

A refund can only be requested due to technical issues where we are at fault.

Online ticket purchases: Online ticket purchases cannot be refunded due to change of mind. If you are unable to attend your booked date/time, a new booking date/time can be arranged or a voucher can be given.

Deposits for birthday party bookings or Booking out the centre are non-refundable

If your booking needs to be cancelled by us for any reason such as an unforeseen store closure you will be contacted to either reschedule or offered a refund.   

Arcade credits cannot be exchanged for a Holographic Experience. Arcade Credits cannot be exchanged for money

Merchandise purchases can be exchanged but not refunded