CALL OR EMAIL
+61 7 5661 3010
Monday: 10am – 5:30pm
Tuesday: 10am – 5:30pm
Wednesday: 10am – 5:30pm
Thursday: 10am – 9:00pm
Friday: 10am – 5:30pm
Saturday: 10am – 5:30pm
Sunday: 10am – 5:00pm
Please note: We are not able to process refunds on site.
We do not offer refunds due to change of mind.
Once the session has started, we cannot offer a refund.
A refund can only be requested due to technical issues where we are at fault.
Online ticket purchases: Online ticket purchases cannot be refunded due to change of mind. If you are unable to attend your booked date/time, a new booking date/time can be arranged or a voucher can be given.
Deposits for birthday party bookings or Booking out the centre are non-refundable
If your booking needs to be cancelled by us for any reason such as an unforeseen store closure you will be contacted to either reschedule or offered a refund.
Arcade credits cannot be exchanged for a Holographic Experience. Arcade Credits cannot be exchanged for money
Merchandise purchases can be exchanged but not refunded